Last Updated: July 31, 2025
MassUGC Cloud ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, how we safeguard it, and what rights you have when using our AI video generation tools, including the cloud platform and connected desktop software.
By using our Service, you consent to the practices described in this Policy.
Account Details: Name, email, login credentials
Billing Info: Payment method, billing address
Subscription Info: Tier, activation status, usage permissions
API Activity: Requests made, timestamps, job names, credit usage
Device Metadata: IP address, operating system, browser type
Platform Logs: Errors, response times, feature usage
Uploaded Inputs: Source media files (video, audio, text)
Generated Outputs: AI-generated content
Parameters: Settings and preferences used during generation
We use your data to:
• Deliver and improve the MassUGC Cloud and Studio experience
• Process API requests and manage your account
• Activate and validate desktop licenses via API
• Communicate with you (support, updates, security alerts)
• Enforce our Terms of Service and comply with legal obligations
• Improve product performance through anonymized analytics
Content processed through MassUGC Studio may send metadata (e.g., job names, timestamps, status codes) to MassUGC Cloud for logging, validation, and analytics purposes.
Uploaded media files, generated videos, and other user content are not permanently stored on MassUGC Cloud unless explicitly required for delivery, analytics, or support.
If files are temporarily stored during API-based processing, they are deleted as soon as the job is completed or no longer needed.
We may log job metadata and processing outcomes to monitor performance, resolve errors, and improve service reliability.
You are responsible for managing the storage and privacy of content generated or stored on your own local device through MassUGC Studio.
Trusted vendors: For payments (e.g., Stripe), email (e.g., SendGrid), hosting (e.g., Render)
Legal authorities: If required by law or court order
Corporate events: In case of acquisition, merger, or sale
Security teams: To investigate abuse, fraud, or platform misuse
• Sell your personal information
• Share your content with unauthorized third parties
• Use your content in ads or promotions
We implement industry-standard protections including:
• Encryption of data in transit and at rest
• Access control with role-based permissions
• 24/7 monitoring for suspicious behavior
• Regular security audits and incident response protocols
You may request to:
• Access or update your personal data
• Export your account data in a portable format
• Delete your account and associated content
• Withdraw consent to data use (this may limit platform functionality)
To exercise any of these rights, email: support@massugc.com
If you're located outside the U.S., your data may be processed in the United States or other countries. We take appropriate steps to ensure data transferred internationally is protected in accordance with applicable law.
Our Service is not intended for children under 13 years old. We do not knowingly collect personal data from users under 13. If we learn a child has provided us information, we will delete it promptly.
We use cookies to support platform functionality and performance. These include:
Essential Cookies: For authentication, sessions, and security
Analytics Cookies: To monitor feature usage and performance
Preference Cookies: To remember your UI settings and language
You can manage cookies through your browser settings. For details, see our Cookie Policy.
We may update this Privacy Policy from time to time. When we do, we'll update the "Last Updated" date and notify users if material changes are made.
For questions, concerns, or data requests, contact:
Email: support@massugc.com
Website: https://cloud.massugc.com